Your trust matters to us, and we're pretty serious about keeping your info safe while you're planning your mountain getaway
Last Updated: January 2024
Hey there! We get it - privacy policies aren't exactly exciting reading material. But here at Blaze Tharvalion Hotel, we think you deserve to know exactly what happens with your personal details. So we've tried to keep this as straightforward as possible, no fancy legal jargon that makes your eyes glaze over.
Look, running a hotel means we need some info from you - it's just how things work. When you book a room or grab a table at our restaurant, we'll ask for the basics like your name, email, phone number, and payment details. Sometimes we'll need your address too, especially if you're getting something shipped or need specific documentation.
If you've signed up for our spa services or joined our loyalty program (which honestly has some pretty sweet perks), we might collect preferences about treatments you love, dietary restrictions for dining, or what kind of pillow you can't sleep without. This stuff helps us make your stay more comfortable, not creepy.
Our website also picks up some technical data - things like your IP address, browser type, and which pages you're checking out. It's automatic stuff that helps us keep the site running smoothly and figure out what people actually care about.
First and foremost, we use your info to actually provide the services you're paying for. Booking confirmations, reservation management, processing payments - the obvious stuff that makes your visit happen.
We'll also send you important updates about your reservation - like if there's unexpected maintenance on the ski lifts or if we've got a special event happening during your stay. And yeah, if you've opted in, we might shoot you occasional emails about seasonal packages or spa specials. But don't worry, we're not gonna flood your inbox every other day.
Your data also helps us improve things around here. We analyze booking patterns, guest feedback, and service usage to figure out what's working and what needs tweaking. Nobody's perfect, and we're always trying to level up the experience.
Oh, and sometimes we're legally required to keep certain records for tax purposes or regulatory compliance. It's not the fun part of hospitality, but it's part of running a legitimate business in Canada.
Let's be real - we don't sell your information to random third parties. That's not our style. But we do work with some trusted partners to keep things running smoothly.
Payment processors handle your credit card info securely (we never actually see your full card number). Our booking system partners help manage reservations. Cloud service providers store data. Email platforms send out confirmations. These companies are contractually obligated to protect your info and can only use it for the specific services they're providing to us.
If you book adventure activities through us - like heli-skiing or mountain tours - we'll share necessary details with those operators. They need to know who's showing up and how to contact you.
And obviously, if law enforcement shows up with a valid warrant or there's some legal requirement, we'll comply with that. We're not trying to obstruct justice here, but we also don't just hand over data without proper legal process.
Yeah, we use cookies - and no, not the chocolate chip kind (though our restaurant makes some killer ones). These are small files that help our website remember you and work properly.
Essential cookies keep things functional - like maintaining your session while you're browsing or remembering what's in your booking cart. Performance cookies help us understand how people use the site so we can make it better. Analytics cookies give us insights into visitor behavior, though we keep this data aggregated and anonymous.
You can disable cookies in your browser settings if you want, but heads up - some parts of the website might not work as smoothly. It's your call though.
This is your data, and you've got rights when it comes to how it's used. Under Canadian privacy laws (specifically PIPEDA), you can request access to the personal information we have about you. Want to see what's in your file? Just ask.
If something's incorrect, you can request corrections. Changed your email? Got a new phone number? Let us know and we'll update it. You can also ask us to delete your information, though we might need to keep some records for legal or accounting purposes.
Not interested in marketing emails anymore? Every email we send has an unsubscribe link at the bottom. Click it and you're off the list. We might still need to send you emails about existing reservations, but the promotional stuff will stop.
To exercise any of these rights, shoot us an email at reservations@blazetharvalion.info or call us at (604) 555-0187. We'll get back to you within 30 days, usually sooner.
We take security seriously around here. Our website uses SSL encryption (that's the little lock icon you see in your browser), which means data traveling between your device and our servers is encrypted and protected.
We've got firewalls, secure servers, and regular security audits. Access to personal data is restricted to employees who actually need it to do their jobs. And everyone on our team goes through privacy and security training.
That said, no system is 100% hack-proof. We do everything we can to protect your information, but we can't guarantee absolute security. It's just the reality of the digital world we live in. If there's ever a breach that affects your data, we'll let you know as quickly as possible and explain what happened.
We don't keep your data forever. Once it's no longer needed for the purpose we collected it, we'll delete or anonymize it. How long we keep stuff depends on what it is and why we have it.
Reservation records typically stick around for about 7 years because of tax and accounting requirements. Marketing preferences are kept until you unsubscribe or your account is inactive for a few years. Website analytics data is usually aggregated and anonymized pretty quickly.
If you close your account or ask us to delete your data, we'll take care of it within a reasonable timeframe, keeping in mind any legal obligations to retain certain records.
We're based in Canada, but some of our service providers might be located in other countries, including the United States. When your data crosses borders, it becomes subject to the laws of that country.
We only work with providers who meet our security standards and comply with applicable privacy laws. But you should know that data stored in the US, for example, could potentially be accessed by US government agencies under their legal frameworks. It's not something that's likely to affect the average hotel guest, but we want to be transparent about it.
Our services aren't directed at kids under 13, and we don't knowingly collect personal information from children. If a parent or guardian realizes their child has provided us with information without consent, please contact us and we'll delete it.
Obviously, families book rooms with us all the time, and we'll have information about children as part of family reservations. But that's different from directly collecting data from minors through our website or marketing.
Our website might link to other sites - local attractions, partner businesses, tourism boards, that kind of thing. Once you click on one of those links, you're leaving our site and entering someone else's digital space.
We're not responsible for the privacy practices of those other sites. They've got their own policies and ways of doing things. We try to only link to reputable organizations, but it's always smart to check out their privacy policies before sharing personal info.
Privacy laws evolve, technology changes, and our business practices might shift too. So yeah, we might need to update this policy from time to time. When we do, we'll post the revised version here with a new "Last Updated" date at the top.
If there are major changes that significantly affect how we handle your data, we'll make an effort to notify you - probably via email if we have your address, or with a prominent notice on our website. But it's also a good idea to check back here occasionally, especially if it's been a while since your last visit.
Look, if you've read this far, you're either really into privacy policies or you've got some genuine questions. Either way, we're here to help.
If anything in this policy is unclear, if you want to exercise your privacy rights, or if you've got concerns about how we're handling your information, just reach out. We're not hiding behind automated responses - you'll talk to actual humans who care about getting things right.
Email: reservations@blazetharvalion.info
Phone: (604) 555-0187
Address: 1250 Mountain Vista Drive, Whistler, BC V8E 0X3, Canada